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Return Policy


Metric Express does not accept returns on cut pieces. Most of our material is cut. After an item has been cut, the sale is final and non-returnable. Metric Express will only accept cut material returns on items that were processed incorrectly. If Metric Express processes your order incorrectly, we will ship out a replacement immediately.

Cutting Policy


Metric Express pricing includes a cut or cuts for shipping purposes only. Production cuts are not available. During the buying and quoting process you will be given choices for your cuts. The cuts are measured in foot increments and no piece may be larger than 106” (inches) due to UPS restrictions. There will be a field where you may specify cutting instructions should your product need to be cut differently.

Alternative Shipping Methods


If your order requires expedited (2nd day, 3rd day or overnight) UPS shipping, you will be able to select the expedited shipping method during the checkout process. We ship UPS (prepaid) only, and do not have the option of customer pickups nor can we use a customer’s UPS account.

Terms of Agreement


By using our site you are agreeing to comply with and bound by the terms of use. By agreeing to our disclaimer you are stating that you have read, and comprehended our tolerance and shipping policies and agree to them as terms of your purchase.

Disclaimers


Material Length Tolerance Disclaimer

All material ordered from this website is cut to length with a tolerance level of + or – 6”. Before you can proceed to the checkout you must accept this disclaimer. If you have special cutting requirement, please use the notes field on the Checkout Page.

Shipping Length Disclaimer

All items will be shipped via UPS Ground unless otherwise specified. Products measuring greater than 106" (inches) must be cut for shipping. You will be given cutting options during the checkout process.

Please note that Metric Express does not have the capacity to production cut materials. Materials ordered will be cut to shipping requirement lengths only.